Chief Clinical Officer (18 views)

Salt Lake City
November 17, 2021

The Utah Pride Center (UPC) has been part of the fabric of Utah LGBTQ+ life for over 29 years. The vision of the Center is “to ensure a thriving LGBTQ+ community in Utah.” Utah Pride Center services include mental health services, adult focused programming, senior programs, resources for youth, an annual Pride celebration, and community space. Utah Pride Center opened its doors in a beautiful new space in 2018. UPC is governed by a 17-person Board of Directors and a dedicated staff of 15. 

Research shows that members of marginalized groups – including women, LGBTQIA+ identified people, Black, Indigenous, and other people of color (BIPOC) – tend to apply to jobs only if they meet every single requirement listed. Here at Utah Pride Center, we want the best candidates for the job, and those candidates don’t always meet 100% of the qualifications listed. If you are passionate about uniting, empowering, and celebrating diverse LGBTQ+ communities for all and breaking down barriers for equity, we encourage you to apply – especially if you’re a member of a structurally marginalized group. We look forward to your application.

THE POSITION:  

The Chief Clinical Officer (CCO) is a new and exciting full-time position for UPC. Reporting to the CEO, the CCO will provide inspirational, innovative, and forward-thinking leadership, serving as an important thought-partner to the CEO and Senior Leadership Team and as a key leader and spokesperson for clinical services and wellness-oriented activities and groups (i.e. yoga, outdoor activities) throughout the state. Responsible for providing clinical and programmatic leadership, fostering superior quality patient care, standardizing clinical protocols, developing clinical strategic goals and program expansion, ensuring evidence-based practices, regulatory and accreditation oversight, and contributing to the recruitment and retention of clinical staff.  This position needs to maintain a 0.2-0.3 FTE clinical caseload. The CCO will provide oversight to an existing experienced staff of three clinicians plus interns and Rainbow wellness staff. 

RESPONSIBILITIES:

Operations

  • Oversees the development, implementation, and monitoring of a clinical standard of care based on recognized best practices that ensures all clinicians maintain competence in their positions.
  • Identify and mitigate risks that may affect health, safety, and integrity of those served and employed by the organization and represent UPC in negotiations and proceedings related to clinical services. 
  • Oversees clinical projects and ensures that staff have the needed resources to meet project goals. 
  • Identifies, facilitates, implements, and performs a Continuous Quality Improvement plan/program. 
  • Manage, in collaboration with the CEO, the accreditation and/or accreditation renewal processes with the Council on Accreditation, The Joint Commission, and/or additional appropriate accreditation agencies.
  • Identifies operational plans for new services based on community identified needs. 
  • Develops, plans, and implements policies, procedures, and protocols to support clinical and other patient care services. 
  • Develops and supports internal controls to ensure that policies and operating procedures are followed, necessary controls are effective and efficient.
  • Build clinical services to include medical support services in the future.
  • Promotes the use and implementation of technology in the workplace to streamline operations, facilitate communications, and optimize work processes.

Strategy and Planning 

  • In collaboration with CEO, lead the vision and evolution of the clinical services practice toward the fullest realization of community integration and individual agency for individuals supported, building an ever-greater programmatic impact and footprint throughout the state.
  • While leveraging the strengths of other programmatic areas, ensure the provision of high-quality services while introducing and integrating innovative technologies, service models, and practices that sustain and enhance the quality, effectiveness, efficiency and success of UPC’s clinical programs.
  • Ensure UPC is identified as the preferred/first choice by LGBTQ+ individuals, families, and guardians in their selection of service providers. 
  • Collaborate across departments to ensure exceptional quality and utilization of the clinical services practice and leverage its strengths throughout the organization to achieve the goals for clinical vision. 
  • Develops partnerships, coordinates activities, reviews work, exchanges information, and resolves problems related to clinical competencies; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality of outcomes, and delivers an excellent patient experience. 

Leadership, Management & Relationship Building

  • Build a team, resolves conflicts, and facilitates group interaction both within the team and with cross-departmental teams. 
  • Ensure a focused and productive team approach with excellent integrated service delivery through a compassionate and motivational supervisory style that recognizes individual and collective strengths and inspires teams. 
  • Develop and monitor annual goals and objectives with defined metrics, processes, and deliverables to ensure achievement within budget. 
  • Participates and provides reports in Executive Leadership and Board of Directors meetings, and other leadership meetings, as required. 
  • Facilitates and leads regular clinical department meetings. 
  • Ensures appropriate clinical education and training is available to support professional development and ensure that clinical staff maintain competence in evolving best practices. 
  • Enables team to achieve optimal results by providing information, encouragement, and support.
  • Build and fortify existing relationships with a wide and diverse array of patients, families, stakeholders, funders, and business partners, representing UPC at external meetings as appropriate and advancing UPC’s mission through active advocacy and partnership.
  • Provides regular and productive updates to the CEO. Advance a collaborative and transparent communicative approach to elevate an understanding and support for clinical services throughout the organization. 
  • Engage and collaborate with staff, board members, individuals, families, and stakeholders to inform and develop clinical services best practices and advance departmental and overall organizational goals. 
  • Manage, in collaboration with the CEO, the accreditation and/or accreditation renewal processes with the Council on Accreditation, The Joint Commission, and/or additional appropriate accreditation agencies.

SKILL SET AND ATTRIBUTES:

  • LCSW or Psych NP required. 
  • Five (5) years of management/leadership experience strongly preferred.
  • Passionate about UPC’s mission and experience working with LGBTQ+ communities and individuals.
  • Significant experience in providing services to children, youth, adults and seniors. 
  • Demonstrated business-savvy in designing, implementing, managing, and growing complex and innovative community-based, clinical, and direct care services covering a wide geographical area.
  • Ability to introduce and foster engagement with new approaches and directions to advance clinical service delivery and ensure a high level of quality, building on past successes. 
  • Strong clinical and analytical background, along with financial acumen that address utilization management, data analysis, and trending. 
  • Past training and experience in trauma informed care desired.
  • Strong written and oral communication and presentation skills, with ability to simplify and communicate complex and technical information for internal and external stakeholders. 
  • Visionary mindset with strong knowledge of and experience in planning and implementing change management, utilizing an inspirational leadership style.
  • Compassionate, approachable, and thoughtful disposition to support collaborative decision-making and an orientation toward empowerment, emphasizing professional development and recognition. 
  • Approachability with an open door policy. 
  • Ability to develop, implement, and support a positive working environment as well as systems and operations committed to advancing cultural diversity, equity, and inclusion.
  • High emotional intelligence, humility, and integrity. 
  • Care and kindness for others; compassion and the ability to suspend judgment. 
  • Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
  • Ability to construct new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.

COMPENSATION & BENEFITS:  

Utah Pride Center is offering a comprehensive compensation package inclusive of salary and benefits. The salary range is $95,000-$115,000 DOE. Benefits include: Medical coverage, 401(K) match, generous paid time off, and relocation assistance.

TO APPLY:  

Pathway Associates has been retained to lead this recruitment effort on behalf of the Utah Pride Center. Inquiries, nominations, or applications (including a cover letter and resume) should be directed electronically and in confidence, to susan.gotshalk@gmail.com with “CCO” in the subject line. We are pleased to answer any questions or supply further information as needed. All inquiries or referrals will be held in strict confidence. 

Closing Date: December 9, 2021 

Utah Pride Center (UPC) is a proudly queer, anti-racist, affirmative action employer. Our commitment is to provide and sustain a diverse work environment that reflects the community we serve. All employment decisions at UPC are based on professional needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations of Utah . Visit our website at www.utahpridecenter.org.  

 Candidates for employment at Utah Pride Center should be aware that this is a unique work environment in which topics of sexuality, sexual orientation, and gender identity are an integral part of our day-to-day community interactions. Individuals who are uncomfortable with such topics, discussions, and the occasional related graphic representations may choose not to work at UPC. 

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