Integrated Care Manager (Job# 13685)

POSITION OBJECTIVE

The Integrated Care Manager participates in the delivery of services and programs provided by University Health and Counseling Services to the students at Case Western Reserve University, Cleveland Institute of Art, Cleveland Institute of Music, and Kent State University College of Podiatric Medicine. The integrated care manager participates as a member of the University Health and Counseling Services professional staff who value a collaborative, holistic approach to treating the `whole student¿ from a mind-body perspective. This position requires strict adherence to professional ethics in compliance with federal and state laws governing professional activities.

This role supports the University Health and Counseling Services mission of enhancing the health and well-being of the student community and providing high quality, multidisciplinary mental health-related services. All members of the University Health and Counseling Services staff are considered essential and are expected to work on-campus in accordance with Case Western Reserve University guidance.

ESSENTIAL FUNCTIONS

Under the direction of the Director of Acute Mental Health, Crisis Response, actively participate in the University Health and Counseling Services Care Management Program, to include, but not limited to: develop care management treatment plans; referral coordination for students in need of a higher level of care; provide education and resources to reduce financial barriers; collaborate, monitor, and provide clinically indicated follow-up and/or outreach to students with moderate or complex medical and/or behavioral health needs. Utilize motivational interviewing strategies to encourage student adherence and engagement with their treatment recommendations and/or treatment plans. Engage in care coordination with hospitals, university departments, and students regarding hospital transport and/or admission to emergency department. Bridge care as needed for students stepping down from higher level of care to provide support and care coordination with community providers. Develop supportive programming for students requiring a higher level of support (groups, workshops, drop-in hours, etc.). Develop and maintain relationships and/or collaboration with university administrators, staff, and community providers. Maintain the internal University Health and Counseling Services referral database for community providers. Develop a basic knowledge of the Student Medical Plan for referral coordination purposes; and attend Behavioral Intervention Team meetings (or their equivalent), as needed. Provide care coordination, documentation, and follow-up for TimelyCare and ProtoCall services as indicated. (50%)
Provide direct counseling and mental health services to students presenting with a wide range of mental health and wellness needs within the established counseling model. Services include same-day initial contact sessions, same-day crisis management sessions, workshops, and campus community outreach. Maintain appropriate records and documentation of care management activities, in compliance with law, ethics, and best practice. Communicate effectively with professional clinicians, in-person, remotely, and electronically within the electronic health record system (Point N Click). Participate in University Health and Counseling Services committees, meetings, and treatment teams as assigned. (30%)
Attend CARE Team meetings in collaboration with the Dean of Students Office, Undergraduate Advising Support, Disability Resources, and other campus partners as indicated/appropriate while maintaining ethical and legal boundaries via non-disclosure of personal health information or obtaining appropriate release of information with student permission and collaboration. Escalate care management issues as necessary to the clinical Integrated Leadership Team. With a valid release of information, consult with parents, faculty, school administrators, and student affairs staff, when appropriate, to provide robust support and quality care to students (timeliness, access, follow up). Participate in Student Affairs or University committees and activities, e.g. student orientation professional development, or faculty-staff committees as assigned by the Director of Acute Mental Health, Crisis Response, and Care Management (18%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (2%)

CONTACTS

Department: Daily contact with professional and support staff of University Health and Counseling Services. Frequent contact with the university office of Student Affairs and with other offices within the division of student affairs.

University: Frequent consultation services for faculty, staff and administrators seeking to help students. Periodic liaison contacts with deans, faculty and/or administrators involved in the various schools within the university.

External: Frequent consultation with regional hospital emergency, medical and psychiatric care professionals in order to develop patient discharge plans (i.e. post-hospital care) that may include community and/ or university mental health treatment options. Collaboration with health professionals in the community to assist in the referral of students to appropriate services, including: specialty care, individual or group therapy, intensive outpatient services, and in-patient hospital treatment. Occasional contact with community groups regarding health issues and in the promotion of Case Western Reserve University. Occasional contact with regional and national peers to present papers, projects, ideas and research.

Students: Daily contact with students seeking care, including: medical and behavioral health case management, needs assessments, same-day appointments, individual counseling, group counseling, crisis intervention, referral coordination and bridge sessions. Daily communication with students. Educational services to student groups and organizations, especially students in Residence Life and Services and Greek Life and/or students in the professional schools and institutes, i.e., Cleveland Institute of Art, Cleveland Institute of Music, and Kent State University College of Podiatric Medicine, etc.

Department: Continuous contact with Director of Acute Mental Health, Crisis Response, and Care Management, the University Health and Counseling Services leadership team, and departmental staff to work collaboratively.

SUPERVISORY RESPONSIBILITY

This position has no direct administrative supervisory responsibility. Time permitting and based on departmental needs, this position may include clinical supervision of selected, pre-professional graduate trainees, or dependently licensed staff members, as assigned by University Health and Counseling Services Leadership, or designee.

QUALIFICATIONS

Experience: 2 years of related experience working in University Counseling Centers or Case Management. Prefer experience working at a Higher Education Institution or internship experience in Higher Education Case Management.

Education/Licensing: Master’s degree in Counseling with a license in Professional Counseling (LPC required); or Master’s degree in Social Work and licensed as a social worker (LSW required). Must be independently licensed within two years of hire. Prefer independent Licensure (LPCC or LISW).

REQUIRED SKILLS

Clinical and consultation skills as cited above.
Must understand the complexities of working on an integrated (medical/behavioral health) team.
Excellent interpersonal skills including the ability to easily express empathy; respect all aspects of humanity; be direct and assertive and have the willingness to engage in conflict resolution when the need arises in the workplace.
Demonstrated knowledge working with an electronic medical and psychological record system, especially as it related to timely reports and the protection of privacy.
Ability to adhere to federal and state laws and university protocols designed to protect the privacy rights of students.
Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest.
Ability to meet consistent attendance.
Ability to interact with colleagues, supervisors, and customers face to face.

WORKING CONDITIONS

Standard Health and Counseling offices in a university campus setting.

Full-time professionals are exempt from overtime and are expected to work a minimum of 40 hours per week around the university’s core hours of operation. University Health and Counseling Services clinical work, outreach and campus crisis/emergency response efforts may require University Health and Counseling Services staff to work evenings and weekends.

Staff may be required to adjust their clinical and administrative assignments, as needed, depending on departmental, divisional and university needs. This may involve flexing to cover other clinical roles (e.g., covering acute counseling care responsibilities, covering ongoing counseling responsibilities, alternating between roles, etc.) due to staff absence, changes in the model of care, or other reasons determined by the Assistant Vice President of University Health and Counseling Services or their designee.

Staff are expected to provide services on-site and in-person, with the understanding that there may be aspects of their role and responsibilities that could shift to virtual and/or via hybrid modalities, depending on university requirement, departmental need, public health guidance and/or at the discretion of the Assistant Vice President of University Health and Counseling Services or their designee.

This position is eligible for hybrid work after successful completion of orientation period.

DIVERSITY STATEMENT

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information..

REASONABLE ACCOMMODATION

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

APPLY ONLINE

We invite interested, qualified applicants to browse our website at jobs.case.edu for job ID 13685.

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